Privacy Policy.

Last updated: January 2025

Vsimer ("we", "us", or "our") is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services.

1. Information we collect

We collect the following categories of personal data:

• Account information: Name, email address, and password when you create an account.
• Payment information: We do not store your full card details. Payments are processed by our third-party payment processor (Stripe) in accordance with PCI-DSS standards.
• eSIM activation data: Device identifiers (EID) and eSIM profile information necessary to provision your plan.
• Usage data: Pages visited, features used, and time spent on our platform. Collected via cookies and analytics tools.
• Communications: Messages you send us via email or the contact form.

2. How we use your information

We use your personal data to:

• Create and manage your account
• Process payments and deliver eSIM plans
• Send order confirmations and service notifications
• Provide customer support
• Improve our services through aggregate analytics
• Comply with legal obligations

We do not sell your personal data to third parties.

3. Sharing your information

We share data only with:

• eSIM carrier partners: To provision and activate your plan (minimum necessary data only).
• Payment processors: Stripe, for secure payment handling.
• Analytics providers: Google Analytics (anonymised data only).
• Legal authorities: When required by law, court order, or to protect our rights.

4. Data retention

We retain your account data for as long as your account is active or as needed to provide services. Order history is retained for 7 years for legal and tax compliance. You may request deletion of your data at any time (see Section 6).

5. Security

We implement industry-standard security measures including TLS encryption in transit, encrypted storage, regular security audits, and access controls limiting who within our organisation can access personal data.

6. Your rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data ("right to be forgotten").
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing for marketing purposes.

To exercise any of these rights, please contact us at privacy@vsimer.com.

7. Cookies

We use cookies to enhance your experience. For full details, please see our Cookie Policy.

8. Changes to this policy

We may update this policy periodically. We will notify you of significant changes by email or by displaying a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact us

If you have questions about this Privacy Policy, please contact our Data Protection Officer at privacy@vsimer.com.