Vsimer
The terms that govern your use of Vsimer eSIM services. Covers purchases, refunds, acceptable use, liability, and account management.
These terms apply when you use Vsimer to purchase and use eSIM data plans. By creating an account or making a purchase, you agree to them. We have tried to keep this readable rather than hiding important things in dense paragraphs.
Vsimer sells prepaid eSIM data plans. Each plan specifies a data allowance, validity period, and list of covered countries. The plan activates when you first connect to a supported network and expires either when the data runs out or the validity period ends, whichever comes first.
All prices are displayed in USD unless otherwise stated. Applicable taxes and fees are shown at checkout before you confirm payment. We process payments through Stripe. Your payment is charged at the time of purchase.
Refund requests must be submitted within 30 days of purchase. Here is what qualifies:
To request a refund, contact us through the contact page with your order number. We typically process refund requests within 3 to 5 business days. Refunds are returned to the original payment method.
Keep your login credentials secure. You are responsible for all activity under your account. If you suspect unauthorised access, contact us immediately. We reserve the right to suspend accounts involved in fraudulent activity.
Our eSIM plans are intended for personal use by the account holder. You may use hotspot and tethering features. You may not resell data access, use the connection for illegal activities, or deliberately abuse the network in ways that degrade service for other users.
We work with carrier partners worldwide and aim for consistent coverage in all listed countries. However, mobile networks are complex and coverage can be affected by local conditions, network congestion, terrain, or carrier maintenance. We cannot guarantee uninterrupted service in every location at every moment.
Vsimer provides a data connectivity service. We are not liable for indirect losses such as missed business opportunities, travel disruptions, or costs incurred due to service interruptions. Our total liability for any claim is limited to the amount you paid for the specific plan in question.
We may update these terms from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of the service after changes constitutes acceptance.
These terms are governed by applicable law. Any disputes will be resolved through good-faith negotiation first. If that fails, disputes will be handled through the appropriate legal channels in our jurisdiction.
If anything here is confusing or you need clarification, reach out through our contact page. We would rather explain something clearly than have you agree to terms you do not understand.