Terms & Conditions.

Last updated: January 2025

These Terms and Conditions ("Terms") govern your use of the Vsimer website and eSIM services. By purchasing a plan or creating an account, you agree to be bound by these Terms.

1. Services

Vsimer provides prepaid eSIM data plans for international use. We act as a reseller of eSIM profiles provisioned on partner carrier networks. Coverage, speeds, and availability are subject to the underlying partner carrier in each destination.

2. Eligibility

You must be at least 18 years of age to purchase our services. By using Vsimer, you confirm that your device is unlocked and compatible with eSIM technology as specified in our compatibility guidelines.

3. eSIM plans and activation

• eSIM plans are non-transferable and can only be activated on the device for which they were purchased.
• Plans must be activated within 30 days of purchase unless otherwise stated.
• Data allowances are provided in good faith based on carrier information. Actual coverage may vary.
• We do not guarantee specific speeds or uninterrupted service — connectivity depends on local carrier infrastructure.
• Some plans may be subject to fair use policies. Excessive tethering or commercial use may result in speed reduction or plan suspension.

4. Payment and pricing

All prices are displayed in USD and include applicable taxes where stated. Payments are processed securely by Stripe. By purchasing, you authorise the stated charge to your payment method. Prices may change at any time; the price at the time of purchase is final for that transaction.

5. Refund policy

Refunds are available under the following circumstances:

• Unactivated plans: Full refund if the eSIM has not been installed or activated, requested within 14 days of purchase.
• Technical failure: If the eSIM fails to activate due to a technical error on our part, we will provide a full refund or replacement plan at our discretion.
• No refunds: Once an eSIM plan is activated and data has been consumed, no refund is provided for unused data.

To request a refund, contact support@vsimer.com within the applicable period.

6. Acceptable use

You agree not to use Vsimer services for:

• Any unlawful purpose
• Commercial resale of data (sharing access commercially)
• Operating automated bots or scripts that generate unusually high data consumption
• Any activity that violates the terms of the underlying carrier network

7. Limitation of liability

To the maximum extent permitted by applicable law, Vsimer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of our services.

8. Governing law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be resolved through binding arbitration or in courts of competent jurisdiction.

9. Changes to Terms

We may update these Terms at any time. Continued use of our services following notification of changes constitutes acceptance.